01Live tool
Sovereign SDLC Navigator
A public tool for EU sovereignty decisions.
Open the live tool (opens in a new tab)
Jake Churcher
Helping teams build the future of software development and AI.
What I do
I productise services for tech companies, then price, position and launch them. Repeatable and profitable.
- £2M
- ARR from a managed support product I created
- 17
- years in IT services (11 at Atlassian partners)
- 4
- markets: UK, DACH, US and Nordics
- 50+
- colleagues using my AI tools
Job history
Nine roles at five companies
Role 1 of 9, 2007
Showroom advisor
Jun 2007 to Sep 2009
My first job, part time while I studied IT at college, serving customers, placing orders in SAP and keeping stock right.
Technical IT support engineer
Sep 2009 to Jun 2013
Ran a 24/7 help desk for several vendors and their clients, fixing issues first time within agreed SLAs and watching live services in Nagios and SiteScope, day and night.
Senior service desk analyst
Jun 2013 to Jan 2015
Supported Kingfisher stores and office staff, from tills, handhelds, phones and SAP down to network and server, and was acting team lead out of hours.
Post sales support engineer
Jan 2015 to Apr 2017
Joined Clearvision, a Platinum Atlassian partner, giving second and third line support to Jira and Confluence customers, writing knowledge base articles and answering pre-sales questions.
IT services and operations manager
Apr 2017 to Feb 2021
Ran IT operations and support to agreed SLAs, owned hosting, disaster recovery and information security, and led the company to ISO 27001 certification.
Technical customer success manager
Feb 2021 to Jan 2022
Looked after strategic accounts after the sale, running quarterly service reviews, tracking uptime and SLAs, handling renewals and finding where customers could grow.
Read the article in UK Tech News (opens in a new tab)Head of Product
Jan 2022 to Jan 2023
Owned the product range, from strategy and pricing to KPIs and launches, created and launched Total Support (managed support for Atlassian tools) and trained sales and support on every product.
Head of Product and Partner Marketing
Jan 2023 to Sep 2024
Joined Eficode when it acquired Clearvision, ran launches, messaging and pricing input for managed services, and led partner marketing with Atlassian, GitHub and GitLab.
Head of Enterprise Tooling
Sep 2024 to now
Took a managed support product to market, now at £2M ARR, and lead migration, sovereign SDLC and AI offerings across Europe and the US (previously Head of Managed Services, UK and US).
Projects
Tools and products I built. Open any of them.
02Launch video
Built with Claude Code
A launch video I presented and edited with Claude Code.
03Live SaaS
04Early AI, 2023
Jira support bot
A GPT-4 assistant for Atlassian support questions.
05Early AI, 2023
Prompt hub
A library of ChatGPT prompts for small businesses.
06Early AI, 2023
Adventures in Crypto Land
A children’s audio story, made with AI and published.
What I build
The services I run and the tools I built for them.
Managed services
Total Support
Managed support for Atlassian tools, which I created and launched.
Pricing
Pricing engine
A calculator that writes the proposal and the offer deck.
Applied AI
Deck engines
They turn notes into slide decks. Built on Claude Code.
Sovereign SDLC
Sovereignty scale
Six levels, L0 to L5, mapped to DORA, NIS2 and the EU AI Act.
Migrations
Data Center to Cloud
Migration offerings across Europe and the US.
Tools I’ve used
every day
Atlassian and DevOps platforms for the services I run. AI and web tools for the products I build.
Jira
Confluence
Atlassian
Opsgenie
GitHub
GitLab
Jenkins
AWS
Citrix
Claude
Anthropic
OpenAI
Gemini
GitHub Copilot
Vercel
Supabase
Next.js
Python
Certifications and training
Product, service management and security credentials, from the service desk to product leadership.
Senior Product Manager Certification
Product management certification
Verify Senior Product Manager Certification, Product School (opens in a new tab)AWS Business and Technical Professional
AWS Partner business and technical accreditation
ISO 27001 implementation
Led Clearvision’s certification
ITL IT Leaders Management
IT management
Certified Blockchain Expert
Blockchain fundamentals
Verify Certified Blockchain Expert, Blockchain Council (opens in a new tab)Service Desk Analyst
Service desk practice
Level 2 2D Computer Aided Design
2D CAD
Education
- BTEC National Diploma, Computer Science2007 to 2009
Behind the desk
Work. Pricing, offerings and the tools behind them.
Off the clock
Life. Family, the gym and the things I make for fun.
Head of Enterprise Tooling at Eficode since September 2024.
- Who with
Colleagues across Europe and the US who sell the migration, sovereign SDLC and AI offerings I lead.
- Day to day
Pricing those offerings, and building the tools colleagues use to quote and pitch them.
- The tools
Claude Code for building. GitHub and GitLab for the code. Jira and Confluence, which I have supported since 2015.
Dad of two, based in the UK.
- Gym
I train most lunchtimes. It clears my head.
- Side projects
Koalr, Adventures in Crypto Land and Qwikley. I made all three in my own time.
My most-engaged LinkedIn posts
The five that drew the most reactions, comments and reposts, out of 482 I’ve written.
Read on LinkedIn: Choose your fighter: Jira Service Management vs ServiceNow. (opens in a new tab)
- Reactions
- 329
- Comments
- 20
- Reposts
- 23
Read on LinkedIn: The Jira Administrator’s playlist. (opens in a new tab)
- Reactions
- 307
- Comments
- 19
- Reposts
- 14
Read on LinkedIn: Atlassian’s teaming up with Accenture. (opens in a new tab)
- Reactions
- 183
- Comments
- 2
- Reposts
- 0
Read on LinkedIn: Looks like I’m not the only one who thinks AI’s a game-changer. (opens in a new tab)
- Reactions
- 84
- Comments
- 6
- Reposts
- 1
More on LinkedIn (opens in a new tab)
Post 1 of 5
Use the left and right arrow keys to turn through the posts.
What colleagues say
An absolute A player, who provided immense benefit both internally, by owning internal compliance and processes, through to working with Clearvision clients and providing expert knowledge on helping Enterprises scale with the Atlassian tools in the cloud.
Nicholas Morgan on LinkedIn (opens in a new tab)Head of Sales, Northern Europe, The Adaptavist Group (ex-Atlassian)
Films I’ve made with AI
Short films I wrote and made with AI video tools. Play any of them with sound.